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Quality Policy
Scope: DESIGN, SUPPLY, SALE AND EXPORT OF JEWELRY MADE OF GOLD, SILVER AND PRECIOUS METALS
Introduction
At Lotus Gold Kuyumculuk, we uphold the highest standards of quality by adhering to the ISO 9001 Quality Management System standard. Our goal is to maintain our leadership in the gold, silver, and precious metals industry and elevate customer satisfaction to new heights. Our quality policy is built on a commitment to excellence in every facet of our operations, with a constant focus on quality in all our activities.
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Our Quality Policy
Customer Centricity and Satisfaction:
At the core of our operations is our commitment to surpassing our customers' expectations. We actively collect and analyze customer feedback, utilizing these insights to continuously improve our products and services. We regularly track customer satisfaction and use this data to enhance our operations and service delivery.
Leadership and Commitment:
The senior management at Lotus Gold Kuyumculuk demonstrates steadfast leadership and commitment to the effectiveness of our quality management system. Through proactive involvement, management provides the necessary resources to meet our quality goals and fosters a culture of quality awareness throughout the organization.
Employee Engagement and Development:
The success of our quality management system greatly depends on our employees. We create an environment that encourages employee participation and invests in their professional growth through extensive training programs. This empowerment enables them to provide outstanding service and craftsmanship in handling gold, silver, and precious metals.
Process-Oriented Approach and Operational Excellence:
We systematically manage and improve our business processes related to the design, purchase, sale, and export of precious metals. Achieving operational excellence is vital for enhancing the efficiency and effectiveness of these processes, which leads to reduced workload, cost savings, and improved customer satisfaction.
Emphasis on Risk Management:
Integrating risk-based thinking into our strategic planning helps us effectively anticipate and manage potential risks and opportunities within the precious metals market. This foresight allows us to swiftly adapt to changing market dynamics and customer needs.
Supply Chain Excellence and Supplier Collaboration:
Establishing and maintaining a synergistic relationship with our suppliers is crucial to ensuring quality throughout our supply chain. Through rigorous selection and ongoing evaluations, we ensure our suppliers meet our stringent quality standards and are committed to continual improvement in handling gold, silver, and other precious metals.
Continuous Improvement and Breakthrough Innovation:
Our quality management framework is inherently designed to foster continuous improvement and innovation. We are dedicated to enhancing our processes, products, and services by leveraging cutting-edge solutions and technology.
Conclusion
Our quality policy represents a holistic approach, embedding quality into every aspect of Lotus Gold Kuyumculuk’s activities. It signifies our promise to our customers, employees, and stakeholders that quality is our highest priority. We are determined to set ourselves apart through our relentless pursuit of excellence. By consistently evaluating and improving our quality management system and practices, we continue to uphold our leadership in the market and achieve unparalleled customer satisfaction.
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Last updated on: 17.11.2023
APPROVED BY THE CEO AND THE BOARD OF DIRECTORS
Lotus Gold Kuyumculuk Tic. A.Åž.
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PREPARED AND APPROVED BY LOTUS GOLD KUYUMCULUK BOARD OF DIRECTORS
Corporate
Resources
Yenibosna Merkez Mahallesi, Ladin Sokak, Kuyumcukent Sitesi 2. Plaza, Kat: 8 Daire: 835, 34197 Bahçelievler / Ä°stanbul - Türkiye
+90 212 999 51 47